WHEN WILL MY ORDER SHIP?
Our products generally ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution centre, you will receive another email with shipping information.
WHEN WILL I RECEIVE MY ORDER?
Most orders are delivered in 15 – 20 working days. We do however endeavor to deliver your package as soon as possible!
MY PACKAGE SAYS DELIVERED, BUT I DIDN’T RECEIVE IT?
We make use of third party service providers to make deliveries and sometimes their tracking information can be incorrect, and packages are marked as delivered before they actually arrive. The package will generally be delivered within a few days, but it’s doesn't hurt to check with your neighbors and/or post office for more information in the meantime!
If you still do not receive it, let us know and we will fight your case for you.
The Return Policy is available in the footer of our website. If anything is unclear feel free to drop us an email and we will get back to you as quickly as possible.
ARE YOUR QUESTIONS NOT ANSWERED?
Click the contact tab and send us a message, we will respond to your email within 24 hours. We will continue to update our FAQ’s on a regular basis to ensure you as our customer stay informed and happy.